Introduction
We hope that you will be happy with your purchase, however we understand there are times when you may need to return something to us. This policy sets out how you can return items bought from our web shop, the timeframes involved, and what you can expect from us when processing refunds. This policy does not affect your statutory rights under UK law, including those set out in the Consumer Rights Act 2015. Christmas Returns: During the Christmas period, we may extend our returns window to make gifting easier. Full details and cut-off dates are published on our website during that time.
ELIGIBILITY FOR RETURNS
You may return most items purchased online for a refund or exchange, provided that: - The item is returned within 30 calendar days of the date of delivery. - The item is unused, in its original packaging, with all labels intact, and in the same condition as received - Any promotional item(s) included with an order is returned with the product(s). (If you wish to keep any promotional items, the full cost of the promotional item will be deducted from any refund) - Proof of purchase (receipt or order confirmation) is required for all returns - You follow the returns process outlined below
IMPORTANT
E-Gift Cards are non-refundable and cannot be cancelled once issued. By purchasing an e-gift card, you agree to waive your right to cancellation under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013
HOW TO RETURN AN ITEM
Return methods: - In store: For click & collect orders, please return the item to the same branch where it was collected. - For online orders, please return to our Lanark depot (find address below) - By post: Customers are responsible for the cost of returning items by post. Please return the item(s) to: Bryson Tractors Ltd Block 1 Caldwellside Ind. Estate, Lanark, ML11 7SR Please ensure items are securely packaged and sent using a tracked service, as we cannot be held responsible for items lost in transit and will not process any refunds until we have received the item(s) back in its original condition. Unless the product is faulty or damaged, the customer is responsible for the cost of returning it. Please do not damage, stick any labels on or write on product packaging as this can make an item unsellable and ineligible for a refund or exchange.
REFUNDS
Once we receive and inspect your return, we will process your refund as follows: - A refund of the purchase price, excluding any original delivery charge (unless the item is faulty) - Refunds are issued to your original payment method only - Please include your order confirmation or proof of purchase with your return We aim to process refunds within 7 days of receiving the returned item(s), but please allow up to 14 days for the funds to appear in your account due to external bank processing times beyond our control.
EXCHANGES
If you would like a different product or size, we require goods are returned before dispatching replacements. Alternatively, if you need the item quicker, you are welcome to return the unwanted item for a refund and then place a new order. This ensures faster processing and there is a higher chance of stock availability.
FAULTY OR DAMAGED ITEMS
In the unfortunate chance that you receive an item that is faulty, damaged, or not as described: - Contact us as soon as possible with details of the issue either by email or telephone - We may request photos or further information to speed up the process - Where the Parts are being returned because they are faulty, damaged or incorrect, we will meet the cost of return delivery, but we ask that you allow us to nominate the carrier. We will only refund the postage charges on items if we agree that the fault is on our behalf. If we agree to refund your postage as a result of an error on our part, we will refund a maximum of £10.00 for postage. For larger or heavier items, where returning the goods will cost over £10.00 we advise you to contact us and we can make alternative arrangements. - Once verified and returned to us, we will issue a full refund including any original delivery charges, or offer a replacement if preferred If no fault can be found with the goods, then we will endeavour to contact you as soon as possible for more information. If we have to return a fault free item to a customer, then a re-delivery fee may be required to cover additional costs. - If a Part develops a fault after 30 days following delivery or collection, we may offer a repair or replacement of the item or offer a price reduction or refund. If the Part is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, we may ask you to make contact with the manufacturer direct or we can do this on your behalf. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.
EXCLUSIONS
Certain items may be exempt from returns for hygiene or safety reasons (e.g. face masks, goggles, etc). This will be clearly stated on the product page where applicable. Please contact us to supply suitable fault evidence should a used hygiene sensitive item become faulty.
ITEMS RETURNED OUTSIDE THIS POLICY
If a return does not meet the conditions outlined above, and you do not have a statutory right to return the item we may refuse a refund or exchange.